Plumbing problem+ water damage
Sewer backups
If wastewater is coming back into the property, keep people and pets away from the area. Tell us what is backing up so we can talk through a plumbing referral and separate cleanup.
What’s backing up?
- Wastewater backing up through a fixture
- Several fixtures affected at once
- A backup reaching floors or other materials
Avoid contact with wastewater. If the public sewer may be involved, use your utility’s emergency reporting route as well.
What we’ll ask
Which fixtures are affected, is the backup continuing, and has wastewater spread beyond the fixture?
Clearing the line and assessing the cleanup
The source · independent plumbing partner
A plumbing partner assesses the private drainage problem. The local utility handles anything on its own sewer infrastructure.
The damage · Dryfront restoration
Sewage-affected materials need a qualified assessment. Ask what cleanup Dryfront can take on and what the proposed scope includes.
Backup stopped, but wastewater reached the room?
Water damage help →A FEW THINGS YOU MAY BE WONDERING
Before you make the call.
You don’t have to diagnose the problem. Just tell us what’s happening.
Is this a plumbing call or a cleanup request?
It may need both. A plumbing partner investigates the blockage or backup. Sewage-affected materials need a separate qualified assessment; confirm the cleanup scope before any work starts.
What information helps with a backup?
Tell us which fixtures are affected, whether more than one is backing up, and where wastewater has spread. If you’ve already spoken with the utility or a plumber, mention that too.
Request a callback
Tell us the problem, location and callback number. In the live service, a person would confirm the details before discussing the next step.
If anyone is in danger, leave the area and call 911.
PREVIEW · Try the request flow